Saturday, 27 July 2013

Interview Of The Week

listen to ‘Winifred Robinson Vs. Tesco Pt3’ on Audioboo

I am rapidly becoming Winifred Robinsons biggest fan.

Which is odd, as I really don't like the programme that she works on. "You and Yours" used to be half an hour every week, then it became an hour a day of 'consumer' radio, or in other words people moaning about stuff...

Not my thing at all, and then I started driving more during the programme and found that I'd listen if Winifred was there.


Because she is a very, very good interviewer.

Which is a problem if you happen to be George Gordon from Tesco.

We begin from a position of dissonance; Tesco wants to flag up social good while Winifred wants to make the point that during all of the coverage of consumer complaints and bad practice in the supermarket industry, Tesco are never available for comment.

It doesn't get much better for Tesco. Through the interview George tries to show what the company are doing to cut food waste and Winifred accuses them of causing the food waste in the first place with B.O.G.O.F. deals on food.

So what should you take from this as a business.

1) Be Familiar - if you expect good coverage when you want it, engage with bad coverage when you don't. By refusing to respond when the journalists come to you they stop trusting you.

2) Ask What Is The Story? - To Tesco the story is that they are being cuddly and responsible, to The You And Yours listeners the story is that a giant company many of them HAVE to deal with are chiding them for something that isn't their fault. Before appearing ask what the story is from the point of view of the audience.

3) Be Prepared - George Gordon from Tesco seems to think that Winifred Robinson is a wet behind the ears ingénue. She isn't, she's one of the best broadcast interviewers out there and any press office setting this interview up should have been listening to that programme for weeks before approaching them with this initiative.

4) Make It Good - The people behind this story don't seem to have figured out the major flaw. Tesco encourages customers to cut food waste, whilst pushing customers to buy more food as it's often cheaper to buy bulk in Tescos' Shops, blaming customers for wasting half of what they are forced to buy... Yeh, that reads well doesn't it.

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