Showing posts with label The News Of The World. Show all posts
Showing posts with label The News Of The World. Show all posts

Wednesday, 20 July 2011

Don't Mention The Pie.

Yesterday anyone who was available in the afternoon was watching the slightly odd entertainment of the Commons Media Select Committee. It was without any doubt the highest viewing figures for any select committee proceedings because of the Murdochs. James and Rupert Murdoch were answering questions about the involvement of News International in the use of phone hacking by News Of The World Journalists. I’m not going to comment on whether I think their testimony was of any interest. I’ll leave that up to the blogs that deal with that subject. I don’t. I want to look at their performance as interviewees. What can they teach us for next time we face a hostile interviewer?

It was a game of two techniques and that is possibly the most impressive thing about their performance. It started a little shakily with a refusal to let them read a prepared statement, and then Murdoch Senior managed to interrupt proceedings to tell us all how humble he was. Humble people don’t interrupt to tell us how humble they are. From that clanging beginning however it turned into a tour de force of contrition manipulation and obfuscation.

James Murdoch has been very well taught in the methods used to diffuse a difficult interview. He was a picture of regret and sorrow when it came to the shortcomings of News International. His tone of voice didn’t really change from a low monotone of submission and his face rarely dropped the expression of a Public School Head Boy caught smoking in the quad. One of his key techniques, however, was the long and detailed answer. When faced with an interview that you know has a time limit make your answers detailed, relevant and long; throw in lots of context, sub-clauses and the occasional bit of technical data (think of the ramblings of Grandpa Simpson). There were a number of replies that seemed to take us back to his childhood and were so involved that even as a keen observer I’d lost track of what the question was.

Rupert Murdoch had a different technique. Most of the informed viewers were waiting for the questioning of Tom Watson MP, the back bencher who had been at the heart of the story of Murdoch’s power over Parliament; he was dogged, he was clear and he was forthright. Tom Watson hadn’t allowed for Rupert Murdoch’s reaction to the questioning. A bald slumped eighty year old man, looking confused beleaguered and harangued, he cut a pitiable figure as he paused before each vague answer and seemed to know little of what his company had been up to. As the questioning went on Murdoch looked more like a care home resident who was regretting giving his son power of attorney. However, later in proceedings he appeared to have facts at his finger tips; the steel trap of a mind was still well oiled and catching people out. Had he just used the great defence of being too old and feeble to stand trial? As for that nasty Tom Watson, he’d just beaten up an octogenarian on live television.

Emotional connection is the Murdoch’s biggest triumph. After appearing in front of the Select Committee they have become human, they are no longer faceless monsters who have the morals of a tabloid journalist, they are human and they are very sorry*. Genius.

*no, I haven’t addressed any of the content of what they said. They wriggled and shimmied and seemed to say very little of use. The defence of hampering criminal proceedings was trotted out regularly.  The Tom Watson questioning about corporate governance was very interesting but will be remembered for Rupert Murdoch’s reaction, not the substance.

Monday, 11 July 2011

NOTW

If you’ve been reading this over the last 2 months then you’ll know that this is a blog for anyone who may/is about to/needs to/wants to be interviewed. It doesn’t really cover media stories in general. The problem is that for the last few days there has been nothing happening in the media apart from The News Of The World.


So with that in mind, what can we learn from this great big dogs’ dinner?

1.    Don’t break the law.

It’s a simple thing to do; you just have to stop breaking the law. It makes life easier.

2.    Plausible deniability.

In this case it's the plausibility of the idea that a newspaper editor didn’t know that his/her employees were breaking the law. The plausibility of the denial rapidly reduces with questions like ‘how did you miss that someone was being paid £100k?’ or ‘seriously, you didn’t know?’ if you’re going to use plausible deniability when your organisation is in crisis make sure someone from within questions you hard about it. It needs to be water tight and erm… plausible.

3.    Confess quickly.

The News Of The World did not confess quickly enough. Sorry, News International did not confess quickly enough. There is something baffling about a quick confession. If you have weighed up the pros and cons and found that your reputation will be less damaged by getting the confession in quickly, DO IT. School children across the globe know that to confess to a minor misdemeanour confuses teachers; and it really throws interviewers.

4.    Understand the emotion.

Why do people choose to consume a particular non-essential product? There is a huge amount of research in this area and a vast number of professionals working in the marketing industry who will give you a very detailed answer to that question. The most compelling reason to me is that they have an emotional connection with it; it fulfils one of their emotional needs. In this case The NOTW was like an edgy friend, one that you liked hearing from but at the same time knew that they were a little wayward. When a friend does something appalling it’s far worse than a stranger. They have betrayed your trust even though you knew what they were like. If you fail to understand the emotional reaction to your crisis you’re failing to address the reason people will stay away; remember what The Sun did on Merseyside. http://en.wikipedia.org/wiki/Hillsborough_disaster#The_Sun_newspaper