Showing posts with label management training. Show all posts
Showing posts with label management training. Show all posts

Tuesday, 28 January 2014

Media Training - Introduction

She let out a small scream and ran away… she actually ran away.

I looked at her retreating back, looked at my microphone, and then looked at my other guest. My voice seemed to come from a cave a long way off. I recited one of the great journalistic ‘thinking time’ phrases “So, if I can turn to you…” as I tried to work out if what had happened, had actually happened…

…and then time returned and the interview continued.

I had never had an interviewee let out a little strangled scream and run off.

I was presenting a program from a large college; we had already interviewed seven or eight people including some of the college’s special needs students and were building up to talking to the management. Two of the senior people were standing with me in the entrance hall, the producer in my headphones told me that we’d be live in thirty seconds; I relayed that information and carried on explaining to my guests just what would happen.

I was live, I greeted them both, and I asked something ground-breaking like ‘you must be proud of the work you do here?’ or some other soft warm up question, and then she let out a small scream and ran away… she actually ran away.

Until you’re in front of the media you don’t know how you’ll react. This senior manager probably thought she’d be fine, presenting and talking are all part of the managers role, however, when there’s a branded microphone, a journalist, a producer, a runner, and a waiting audience of thousands, you may suddenly give a small scream and run away. Or worse, your common sense, good judgement, brand identity, ability to speak, bowel control and higher functions all run off and your physical shell is left to try and respond to a journalist whilst your brain is doing something else.

Media training isn't just getting the story straight, it’s learning to be comfortable with the media, it’s learning the rules, it’s learning to play the game properly, and until you can do that your media interactions will always be average, at the best.

Friday, 13 September 2013

Presentation Training - Suddenly A Wild Question Appears.

It's every presenters stickiest moment; the 'any questions' when people start to ask the things you don't know how to answer.

I was training one senior manager who asked me "why don't people ever ask about my presentation?" and the answer is simple; if you've prepared properly they won't need to ask questions.

The problem then becomes one of answering ancillary questions, and they weren't ready for those.

A good presentation should cover the subject well enough to not need questions that are directly about the detail; clarifying questions may well be asked, like "could you run through those projected figures again, and tell me how you got to that?" but questions of substance won't be asked.

And then...

Suddenly, a wild question appears... it hasn't been prepared for, it hasn't been worded properly, but by God it's been asked and that's all that matters.

That's all that matters...

This is where people get bogged down; the wild question doesn't care if it gets answered, it just wants to be asked. These are questions that say more about the person asking it than the presentation.

Does the person asking want to appear strong, or clever, or decisive, or ambitious? Have they got something to prove? Do they just want to be taken seriously? 

We get bogged down with giving information, even when we know that people are parcels of simian emotions wrapped up in a suit and tie. 

The veneer of civilisation is alarmingly thin when someone who's ignored at work... and at home... and at the golf club... decides to 'show them all' and ask a question at the end of a presentation. It's not about the question it's about self-esteem, and you're the one who has to answer it.

What do you do? 

"That's a really good point and I'm very glad you've raised it. I'm not sure I can deal with it in this forum, I'll come and find you when we've finished and we'll talk that through... oh and if anyone else has the same point, then come over and we'll got through it, but, sorry what's your name? OK Dave can lead us in that, if that's OK"

Is somewhere close, it shares the power with the questioner, shuts down a difficult moment and allows you a thinking space. It hands a 'leadership' role and it's 'above and beyond' what they expect from you.

To find out more go to www.jdoubler.co.uk or follow @johnrockley